Damage and
Return Policy
Manufacturer's Merchandise Returns Address
Handcrafted Model Ships
1841 W. Valley Blvd.
Alhambra, CA 91803
1-800-313-9128
We want you
to be happy! If you're not
completely thrilled with one of
our models, we will refund or
exchange your model. In order to
receive a refund or an exchange,
you have 5 days to contact us.
How It Works
The instructions below are
designed to expedite the return
of your model. Each of the steps
below must be followed in order
for Handcrafted Model Ships to
provide you with a satisfactory
experience.
Return of a damaged model
during shipping.
Contact us immediately
(within 5 days of delivery)
Send to us (via email or
hardcopy) pictures of the
damage to the model. These
are required by the shipping
company to file a damage
claim.
Place the item securely
in the original package,
exactly as how it was
packaged Include all
paperwork, parts and
accessories that were
included with the model.
Obtain from us a return
authorization number, and we
will arrange for the
shipping company to pick up
the model and ship it back
to us at our cost.
We will then ship to you
another model at no
additional cost.
Sending the model back to us
without prior authorization
voids your eligibility for a
refund as this voids the damage
claim eligibility with the
shipping company. Also, we will
arrange having the model
returned to us. Do not send it
back via any other means.
Return of a model you are
unsatisfied with:
Contact us immediately
(within 5 days of delivery)
Obtain a return
authorization number from
us.
Place the item securely
in the original package,
exactly as how it was
packaged. Please package the
model exactly as it arrived,
if the model is not packaged
this way damage might occur
Include all paperwork,
parts and accessories that
were included with the model
Ship the model back to
us at the Merchandise
Returns Address below
Email us the tracking
number of the shipment
We will notify you when
we receive the model and
ensure that it in saleable
condition.
If the model is in
saleable condition, we will
process your refund right
away (within 30 days at the
absolute most). The refund
will be in the same form of
payment equal to the “total
unit price” of the items
printed on your invoice.
This excludes shipping and
handling (unless there was a
shipping mistake). If
shipping and handling was
included in the model price,
our standard shipping rates
will be deducted.
For special order
models, refunds are not
offered, only credits.
If you fail to follow the
instructions above, your
return/exchange will be void.
Please call us with any
questions regarding our policy.
Manufacturer's
Merchandise Returns Address
Handcrafted Model Ships
1841 W. Valley Blvd.
Alhambra, CA 91803
1-800-313-9128
