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Damage and Return Policy from
Handcrafted Model Ships, Inc.
We want you to be happy! If
you're not completely thrilled
with one of our models, we will
refund or exchange your model.
In order to receive a refund or
an exchange, you have 5 days to
contact us.
How It Works
The instructions below are
designed to expedite the return
of your model. Each of the steps
below must be followed in order
for Handcrafted Model Ships to
provide you with a satisfactory
experience.
Return of a damaged model
during shipping.
-
Contact us immediately
(within 5 days of delivery)
-
Send to us (via email or
hardcopy) pictures of the
damage to the model. These
are required by the shipping
company to file a damage
claim.
-
Place the item securely in
the original package,
exactly as how it was
packaged Include all
paperwork, parts and
accessories that were
included with the model.
-
Obtain from us a return
authorization number, and we
will arrange for the
shipping company to pick up
the model and ship it back
to us at our cost.
-
We will then ship to you
another model at no
additional cost.
Sending the model back to us
without prior authorization
voids your eligibility for a
refund as this voids the damage
claim eligibility with the
shipping company. Also, we will
arrange having the model
returned to us. Do not send it
back via any other means.
Return of a model you are
unsatisfied with:
-
Contact us immediately
(within 5 days of delivery)
-
Obtain a return
authorization number from
us. 123
-
Place the item securely in
the original package,
exactly as how it was
packaged. Please package the
model exactly as it arrived,
if the model is not packaged
this way damage might occur
-
Include all paperwork, parts
and accessories that were
included with the model
-
Ship the model back to us at
the Merchandise Returns
Address below
-
Email us the tracking number
of the shipment
-
We will notify you when we
receive the model and ensure
that it in saleable
condition.
-
If the model is in saleable
condition, we will process
your refund right away
(within 30 days at the
absolute most). The refund
will be in the same form of
payment equal to the “total
unit price” of the items
printed on your invoice.
This excludes shipping and
handling (unless there was a
shipping mistake). If
shipping and handling was
included in the model price,
our standard shipping rates
will be deducted.
-
For special order models,
refunds are not offered,
only credits.
If you fail to follow the
instructions above, your
return/exchange will be void.
Please call us with any
questions regarding our policy.
Merchandise Returns Address
Handcrafted Model Ships
1229 East Colorado Blvd |
